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Source : DANS

Antecedents and Consequences of Service Climate in Boundary-Spanning Self-Managing Service Teams

de Jong, A. et al. (1 janv. 2004)

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Source : HAL
Source : DANS

Co-constructive consulting : a pragmatic, relational constructionist approach

Hicks, Jeffrey Neal (17 févr. 2010)

Management consulting is a $300 billion industry, about 70% of which is accounted for by organizational change work. These numbers aren’t especially remarkable, unless you consider that a similar percentage of change initiatives—about 70%, according to numerous studies—fail to meet their ...

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Source : RERO

Different experiences of socio-cultural integration: a European merger in Mexico

Lupina-Wegener, Anna A. et al. (4 mars 2011)

Purpose – Building on social identity theory, the purpose of this paper is to present a study on the socio-cultural integration process in amerger of twoEuropean pharmaceutical subsidiaries inMexico. The paper investigates antecedents of perceived threat to pre-merger identities in an officially ...

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Source : DANS

Consumer responses to risk-benefit information about food

Dijk, van, H. (2010)

Communication about the healthiness of consuming different food products has typically involved either health messages about the associated risks or benefits. In reality, consumption decisions often involve consumers “trading-off” the risks and benefits associated with the consumption of a ...

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Source : DANS

Why participation works: the role of employee involvement in the implementation of the customer relationship management type of organizational change

Bouma, J.T. (2009)

This dissertation adds insights in two research areas: human resource management (HRM) and customer relationship management (CRM). In the HRM research area employees influencing organizations are usually described using the label participation. The CRM research area focuses on how to improve ...

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